Seamless IT.
Superior Support.

Automox's Customer Experience team supports you from the get-go. Whether you're onboarding, automating processes with WorkletsTM, or tackling a tricky use case, our experts are with you every step of the way.

trusted by some of the world's best
patch management for NASA
patch management for Allbirds
patch management for Unicef
patch management for Yale
patch management for Athena Health
patch management for YMCA
Immediate Support

Immediate Support

Partnering with Automox means constant support from day one, with:

  • Detailed onboarding guides
  • In-product tours
  • Automox University's easy Getting Started course
  • Instant access to your Success team

Looking for more? Check out our Premium Support offerings.

Dynamic Engagement

Dynamic Engagement

Automox gives you access to self-service tools like monthly webinars, Automox University courses, an extensive Help Center, and robust in-product guidance.

No matter what your organization requires, Automox's support plans and expert teams are ready to meet your needs at every turn.

Standard Support Highlights

Onboard

  • Deploy to Endpoints
  • Policy Configuration
  • In-product Education
  • Getting Started Course Guide

Implement

  • Automation Via Worklets
  • Partner Integration
  • Successful Patching & Compliance
  • Educational Webinars

Utilize & Optimize

  • Advanced Worklets & Policies
  • Live Q&A Sessions
  • Product Releases & Optimizations
  • Connection with Customer Success

Renew

  • Connection with Account Management
  • Contract Review
  • Renewal Discussion

Standard
Premium
Premium Plus
CUSTOMER ENGAGEMENT

24x7 access to Automox Community

24x7 access to Automox University courses

SUPPORT OF CUSTOMER'S INSTANCE

24x7 access to open support tickets

24x7 access to Automox Knowledge Base

Support via customer portal during business hours

Software updates and fixes based on product subscription

Priority 1 target initial response times

2 hours<1 hour<1 hour

Priority 2 target initial response times

4 hours 2 hours2 hours

Priority 3 target initial response times

8 hours4 hours4 hours

Priority 4 target initial response times

1 day8 hours8 hours

24x7 support for Priority 1 tickets

24x7 support for Priority 2 tickets

Access to live agent for Priority 1 and 2 tickets

Support queue prioritization

Onboarding webinar (on-demand recording and monthly public session)

Personalized onboarding (1:1 with a Solutions Consultant)*

PRODUCT

Access to product releases based on product subscription

Online access to developer portal

First access to beta program

Ask Otto AI scripting assistant

TECHNICAL ACCOUNT MANAGEMENT *

Health check report

QuarterlyQuarterly

Solutions optimization

SemiannualQuarterly

Best practices webinar

MonthlyMonthly

Designated Technical Account Manager (up to 16 hours/month), including:

Proactive outreach

Ad-hoc knowledge transfer and product guidance

* Personalized onboarding will expire if not used within 180 days of the subscription start date. The delivery cadence for the Technical Account Management services set forth above are designed to provide consistent delivery and maximize the value of ongoing engagement. These services and hours expire on the frequency defined above and cannot be rolled over.
* Standard business hours are defined as Monday through Friday, 6:00 a.m. to 6:00 p.m. MT., Automox- recognized holidays excluded.

gartner peer insight

Overall User Rating

gartner give 4.7 stars
“We needed a solution that was cloud-based, served our multi-OS environment, and gave us the right mix of automation and control needed to configure and customize a variety of end users. Automox just worked.”

- Director Of Information Technology in the Transportation Industry